Returns & Refunds Policy

We want you to be completely satisfied with your purchase.

30-Day Money-Back Guarantee

If you're not completely satisfied with your purchase, we'll make it right. No questions asked.

Our Return Policy

We stand behind the quality of our products. If you're not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a full refund or exchange.

Eligible for Return

  • Unopened products in original packaging
  • Products with manufacturing defects
  • Damaged items (reported within 48 hours of delivery)
  • Incorrect items received

Not Eligible for Return

  • Opened or used consumable products (for hygiene reasons)
  • Products without original packaging
  • Items returned after 30 days
  • Sale or clearance items (final sale)

How to Return an Item

1

Contact Us

Email us at organic@smartcarrot.com.au with your order number and reason for return. We'll respond within 24-48 hours.

2

Receive Return Authorization

We'll provide you with a Return Authorization (RA) number and return shipping instructions.

3

Pack & Ship

Securely pack the item in its original packaging and include the RA number. Ship to the address provided.

4

Receive Your Refund

Once we receive and inspect your return, we'll process your refund within 5-7 business days.

Refund Information

Refund Method

Refunds are issued to the original payment method used for the purchase.

Processing Time

Refunds are processed within 5-7 business days after we receive your return.

Shipping Costs

Original shipping costs are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Exchanges

If you'd like to exchange an item for a different product or variant, please follow the return process above and place a new order for the desired item. This ensures the fastest processing time.

For defective items, we'll send a replacement at no additional cost once we receive the returned item.

Damaged or Defective Items

Report Within 48 Hours

If your item arrives damaged or defective, please contact us within 48 hours of delivery with photos of the damage. We'll arrange a replacement or full refund at no cost to you.

Need Help?

Our customer service team is here to assist you with any questions about returns or refunds.

Email Us View FAQ