Frequently Asked Questions

Smart Carrot is an Australian health and wellness platform dedicated to empowering families with knowledge about natural health, organic living, and evidence-based nutrition. We provide educational content, healthy recipes, and curated natural health products from trusted partners.

Yes! We take pride in providing evidence-based information. Our articles are thoroughly researched and cite scientific studies where applicable. However, our content is for educational purposes only and should not replace professional medical advice.

You can reach us via email at organic@smartcarrot.com.au or through our contact page. We typically respond within 24-48 business hours.

We partner with trusted Australian and international suppliers who share our commitment to quality, sustainability, and natural health. Each partner is carefully vetted to ensure their products meet our high standards. Visit our Partners page to learn more.

Many of our products are certified organic, and we clearly label organic certifications on each product page. We prioritize natural, clean ingredients and avoid products with artificial additives, preservatives, or harmful chemicals.

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Standard shipping within Australia typically takes 3-7 business days. Express shipping (1-3 business days) is available at checkout. For detailed shipping information, visit our Shipping page.

Yes! We offer free standard shipping on all orders over $75 AUD within Australia. Orders under $75 have a flat rate shipping fee of $9.95.

Currently, we only ship within Australia. We're working on expanding our shipping options to international destinations. Subscribe to our newsletter for updates!

Once your order ships, you'll receive an email with tracking information. You can use this tracking number on the carrier's website to monitor your delivery status.

We offer a 30-day money-back guarantee on most products. Items must be unused and in original packaging. For full details, please visit our Returns Policy page.

To request a refund, please contact us at organic@smartcarrot.com.au with your order number and reason for the return. We'll provide you with return instructions and process your refund within 5-7 business days of receiving the returned item.

No, you can checkout as a guest. However, creating an account allows you to track orders, save your shipping details, and receive personalized recommendations.

We take your privacy seriously. All transactions are secured with 256-bit SSL encryption. We never sell your personal information to third parties. For complete details, please read our Privacy Policy.