Items purchased on the smartcarrot.com.au online store cannot be returned to Smart Carrot popup stores. All returns must be posted and returned directly to the online store. Please note, at this time we do not offer exchanges.

 

 

We offer 30 day refunds on products, including returns on products if you simply change your mind. This is available on all full priced, promotional products and incorrect sized purchases. 

 

In order to qualify for the refund, items purchased must be returned in its original condition (unworn, unwashed, tags attached). 

 

Due to hygiene reasons, face masks, earrings, hair pieces, hosiery, underwear bottoms and swim products are unable to be returned for a change of mind or incorrect sized purchases. 

 

Refunds will only be processed using the original payment method. A completed online return form must be completed against all claims made. Please note at the present, online orders cannot be returned or exchanged in Smart Carrot popup stores.

 

We will happily offer a refund for change of mind if:

 

• The goods are returned within 30 days 

• The goods are returned unworn in a clean, saleable condition, in original packaging with original tags attached

• An online return form is completed on our website for the product being returned

 

 

Unfortunately, we cannot provide a refund under the law if the items are damaged, have been worn, or are not faulty. Due to hygiene reasons, face masks, earrings, hair pieces, hosiery, underwear and swim products are unable to be returned for a change of mind or incorrect sized purchases.

 

We do not credit original shipping fees for a change of mind return. Our change of mind returns policy is an addition to any rights you may have under consumer laws.

 

If your purchase was made with a Visa or MasterCard Gift Card, the refund will be made to the original payment methods therefore you must have the original Gift Card in your possession. Refunds cannot be reversed or reclaimed. Please contact Visa or MasterCard if you have any questions.

 

 

We are committed to honouring your rights under consumer laws. If your product is faulty or is different to the product you ordered, we will assist you to fix the problem. This may include a refund or replacement depending on the nature of the problem. You will still need to complete an online return form for this item before we can offer you a remedy.

 

 

If you completed your order as a registered customer, simply log into your account to create your return. View your latest orders and select the product/s you wish to return. Completed your order as a Guest? Simply complete the guest return form.

 

Upon completing the form, a return request will be emailed to you. Please print this email and include it with the item/s you are returning. The email will contain an Australia Post link to download a pre-paid shipping label. An AUD$5 shipping fee will be deducted from your refund. If you do not have access to a printer, please include your order number with your return.

 

For any further information or clarification on any of the Smart Carrot policies please contact us via email at organic@smartcarrot.com.au.