We’re All For Organics.

You can track your order by logging into your account on our website and visiting the “My Orders” section. You will also receive an email with a tracking number once your order has been shipped. If you have not received a tracking email, please check your spam or junk folder, or contact our customer service team at contact@smartcarrot.com.au.

Once an order has been placed, we are unable to make changes or add items. If you need additional items, please place a new order. If you need to change the delivery address or other details, please contact our customer service team as soon as possible, and we will do our best to assist you.

You can cancel your order if it has not yet been processed or shipped. Please contact our customer service team immediately with your order number, and we will confirm if the cancellation is possible.

Yes, you will receive an invoice for your order via email once your payment has been processed. You can also access your invoice by logging into your account on our website and visiting the “My Orders” section.

Pending means that your order has been received and is awaiting confirmation and processing. It typically means we are verifying your payment and preparing your order for dispatch.

Processing means that your order is being prepared and packed for shipment. This stage includes verifying your items, quality checks, and packaging.

If you did not receive a confirmation email, please check your spam or junk folder. If you still cannot find it, please ensure that the email address you provided during checkout is correct. For further assistance, contact our customer service team.

Orders are typically processed and dispatched within 1-3 business days. Delivery times vary based on your location, but generally, you can expect to receive your order within 5-7 business days after dispatch. You will receive a tracking number once your order has been shipped.

Smart Carrot Organic Apparel is based in Sydney, Australia. Our operations, including customer service and logistics, are managed from this location.

At this time, we do not offer a pickup option. All orders are shipped directly to your specified delivery address.

A coupon code is a special code that can be entered at checkout to receive a discount or promotion on your order. Keep an eye out for our special offers and promotional emails for coupon codes.

We regularly run promotions and discounts. Please visit our website or subscribe to our newsletter to stay updated on our latest offers. Current promotions are listed on our homepage and in our promotional emails.

You can contact us via email at contact@smartcarrot.com.au or through our contact form on the website. Our customer service team is available to assist you with any questions or concerns.

No, you do not need an account to shop with us. You can make purchases as a guest. However, creating an account allows you to track orders, save your details for faster checkout, and receive updates on your order status.

Currently, we do not offer a paper catalog. All of our products and information are available online on our website. You can browse our full range and make purchases directly through our online store.

You can subscribe to our newsletter by entering your email address in the subscription box found at the bottom of our homepage. By subscribing, you’ll receive updates on new products, promotions, and exclusive offers.

Yes, you can request a quote for multiple items by contacting our customer service team at organic@smartcarrot.com.au with the details of the products and quantities you are interested in.

If an item is out of stock, you can sign up to be notified when it becomes available again on the product page. Additionally, you can contact our customer service team for an estimated restock date.

To initiate a refund or return, please contact our customer service team at organic@smartcarrot.com.au with your order number and reason for the return. We will provide you with instructions on how to proceed. Please note that items must be returned in their original condition and packaging within 30 days of purchase.